joya9 log's Privacy Policy

Introduction and Scope of Application

joya9 log places the highest importance on user privacy. This privacy policy explains how we collect, store, and under what circumstances we may share information about each person who accesses our platform.

This document applies to all joya9 log services — including website browsing, account registration, deposit and withdrawal activities, gaming activity, and customer support communications. Reading our Terms and Conditions will give you a clearer picture of the overall agreement framework.

This policy applies only to joya9 log's own domain and services. Third-party payment providers and game studios have their own separate privacy policies, and joya9 log is not responsible for those.

The Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when opening an account and at various stages of using our services. This includes:

• Full name, date of birth, and nationality
• Mobile number and email address
• Residential address
• Documents provided for identity verification (National ID, passport, etc.)
• Payment-related information such as bKash or Nagad mobile numbers and bank account details

2.2 Automatically Collected Information

When you access the site, certain technical information is automatically recorded in our systems:

• IP address and device identifier information
• Browser type, version, and operating system
• Logs of which pages you visited, how long you spent on them, and which links you clicked
• Data collected from cookies and similar tracking technologies
• Login times, session duration, and transaction history

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, additional information may sometimes be collected through third-party verification services. This process is conducted entirely through secure and protected channels.

Purpose of Information Use

joya9 log uses personal information only for specific and legitimate purposes. Those purposes are listed below:

3.1 Account Management and Identity Verification

Information is used to create, maintain, and secure your account and to confirm user identity. Age verification is also part of this process to ensure no one under 21 can open an account on the site.

3.2 Processing Financial Transactions

Payment-related information is used to securely complete your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Detailed transaction records are kept, which are useful in resolving account disputes.

3.3 Providing Customer Support

Our 24/7 live chat and email support team can view the account information needed to resolve your issues, but only to address your support needs.

3.4 Security and Fraud Prevention

Automated and manual monitoring systems are in place to detect and prevent unauthorized access, creation of multiple accounts, and suspicious activity.

3.5 Service Improvement

Aggregate data is used to analyze user experience and improve platform functionality and to plan the addition of new games and features. Personally identifiable information is not used in this context.

Information Sharing and Third Parties

joya9 log never sells or transfers your personal information for commercial purposes. However, information may be shared with third parties in the limited circumstances described below:

4.1 Payment Service Providers

The necessary payment information is shared with bKash, Nagad, Rocket, Upay, and the relevant banks to complete your financial transactions. This information is used solely for the purpose of completing the transaction.

4.2 Technology and Service Partners

A limited amount of information is shared with trusted technology partners to ensure game operation, site performance, and security. These partners are contractually required to maintain privacy standards consistent with ours.

4.3 Legal Obligations

We may be legally required to disclose information pursuant to a court order or legal direction from a competent authority. In such circumstances, only the specific information requested will be provided.

Information Storage and Security

5.1 Retention Period

Information is retained for as long as your account is active and for the period required by applicable legal obligations after that. Requests to close an account are processed, but legal and financial records must be kept for a set period.

5.2 Technical Security Measures

joya9 log uses industry-standard security technology to keep your information safe:

• SSL (Secure Socket Layer) encryption — all data transfers take place over encrypted channels
• Use of encryption technology for data storage
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Strict staff data access policy — access is limited on a need-to-know basis

5.3 User Responsibility

You also have a role in keeping your account secure. Use a strong password, do not share your login details with anyone else, and if you notice anything suspicious, notify our support team immediately.

Cookie Policy

joya9 log uses cookies to ensure the smooth operation of the website and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and for security — these cannot be disabled
• Functional Cookies: Remember your preferences such as language settings and theme choices
• Analytics Cookies: Used to understand how much time is being spent on which pages

6.2 Cookie Controls

You can control or reject cookies from your browser settings. However, disabling essential cookies may cause some core functions of the site to not work properly.

User Rights

Every person registered on the joya9 log platform has certain basic rights regarding their own information:

7.1 Right to Access Information

If you would like to know what information we have collected about you, you can submit a request to customer support. You will normally be informed within 30 working days.

7.2 Right to Correct Information

If any of your stored information is incorrect, you can request a correction. Additional verification steps may need to be followed for changes to information required for identity verification.

7.3 Request to Delete Information

After an account is closed, you may request that your personal information be deleted. However, due to legal obligations, some records must be kept for a set period — immediate deletion of those may not be possible.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing communications or for certain specific purposes. If you submit a written request to the support team, it will be processed appropriately.

Protection of Minors

joya9 log strictly restricts all services to those under 21 years of age. Age verification is mandatory at registration, and additional age verification steps may also be taken during account reviews. Information from minors is not knowingly collected or stored.

Following our Responsible Gaming Guidelines, age-verification tools and self-exclusion options are available in your account to help keep your family safe.

International Data Transfers

joya9 log primarily provides services for users in Bangladesh. However, some of our technology partners may be located in other countries. In such cases, any data transfer is carried out under appropriate protection measures.

For data transfers, the receiving party is contractually required to ensure protection consistent with our privacy standards. The security of your information is not compromised in this process.

Policy Changes and Updates

joya9 log reserves the right to change this privacy policy as needed. If any significant changes are made, you will be notified via your registered email or mobile number, or a clear notice will be posted on the site.

If you continue to use the site after changes are made, you will be considered to have accepted the updated policy. You should therefore check this page periodically. Our FAQ page may also be helpful for more information.

Contact Us

If you have any questions, comments, or requests to access or delete information regarding this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.